AI WHATSAPP ASSISTANT FOR HOTELS
More bookings and upgrades, without adding staff.
Manoflow answers your guests around the clock, guides them to a booking and offers upgrades before they arrive. We build it and run it with your team.
Hi Sophie, you arrive at Selva Mar in two days. We have the master suite at a special price. Would you like to upgrade?
Master suite
US$60 US$35 more per night
Upgrade me
yes, is breakfast included?
Yes, breakfast for two is included. I'll send you the payment link and the suite is yours.
WHAT IT DOES
It covers the whole guest journey.
01 · Pre-booking
Turns inquiries into bookings
- Answers availability, rates and amenities 24/7
- In the guest's language, on WhatsApp or your website
02 · Booking
Closes the direct booking
- Guides the booking and sends the payment link
- Captures groups for your reservations team to review
03 · Pre-arrival
Upselling before check-in
- Upgrades, breakfast and transfers
- Over WhatsApp and email, following your upselling rules
04 · In-stay
Looks after the guest experience
- Handles guest requests and questions during the stay
- Escalates to the front desk with full context when needed
One or many properties: a single assistant, with each property's information and rates.
UPSELLS
At check-in you have 8 minutes to sell.With Manoflow, sell 5 times.
Guests decide what to add before they arrive, not in the line at reception. Manoflow messages them at the moments you choose, with offers that follow your rules, and takes payment in the same conversation.
Reception only
- Check-in8 min
With Manoflow
- When the booking is confirmedRoom upgrade
- One week beforeAirport transfer
- Three days beforeBreakfast included
- On arrival dayEarly check-in
- During the stayLate check-out
- 1 When the booking is confirmed: Room upgrade
- 2 One week before: Airport transfer
- 3 Three days before: Breakfast included
- 4 On arrival day: Early check-in
- 5 During the stay: Late check-out
Example: you choose when and what to offer.
CASE STUDY
A hotel chain in Latin America: 28 properties, one assistant.
It serves its guests on WhatsApp with Manoflow across all its properties: inquiries, direct bookings and upselling before check-in.
US$149kin value generated in its first 4 months with Manoflow
- US$44kfrom upsellsMore than 1,300 upgrades and breakfasts sold
- US$64kfrom assisted bookingsAlmost 600 bookings closed with the assistant
- US$41kin staff savings6,560 hours of customer service its team did not have to cover
Kyto client, first four months with Manoflow in 2026. Rounded figures, in US dollars. Savings value customer service hours at US$1,000 per person per month. Quality was reviewed on a sample of 7,098 conversations.
How we get it running.
- 01
We learn your hotel
We review how you serve guests today, your rates, your policies and what you want to sell before arrival.
- 02
We connect your systems
We integrate the assistant with your booking system and the information sources your team uses.
- 03
We run it with you
The estimated setup time is 4 weeks. After that we keep tuning it with your real conversations.